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DANA deposit and withdrawal

DANA is one of the fastest payment methods on our platform. To deposit via DANA, open your account, navigate to the deposit section, and select DANA as your payment rail. Enter the amount you wish to add — our platform supports descriptive ranges from modest starting amounts to higher session budgets. Once you confirm, you will be redirected to the DANA app or web portal. Authorize the payment with your PIN or biometric authentication. Funds typically credit to your soju888 account within subject to verification. Your transaction history shows the exact timestamp and amount. To withdraw, use the withdrawal menu, select DANA, and enter the amount. We will send the funds back to the DANA account linked to your KYC profile. Withdrawals via DANA typically process within subject to verification on business days. If a withdrawal is delayed beyond subject to verification, contact our English-speaking support team via live chat. They will investigate whether the transaction is still in review or if a reconciliation issue needs resolution. DANA also supports recurring deposits if you enable that feature in your account preferences.

OVO and GoPay usage

OVO and GoPay are widely used e-wallet services in our supported region. Both operate similarly on our platform: you link your OVO or GoPay account during the initial KYC process, and thereafter deposits and withdrawals flow to that wallet. To deposit, select OVO or GoPay from the payment menu, confirm the amount, and you will be redirected to authorize the transfer via the OVO or GoPay app. The authorization step includes your PIN or biometric login, adding a layer of security. Deposits via OVO and GoPay typically take subject to verification to appear in your soju888 account. Withdrawal requests follow the same process in reverse: initiate a withdrawal, specify the amount, and the funds return to your linked OVO or GoPay balance. Processing windows are typically subject to verification on business days. One important note: your OVO or GoPay account must match the name on your KYC identity document. If there is a mismatch, our verification team will flag the account for manual review. This process usually resolves within one business day. Both wallets allow multiple transactions per day, so you can deposit and play several sessions without hitting wallet limits. Check your OVO or GoPay transaction history to confirm each deposit credit.

BCA, Mandiri, BRI, BNI virtual account

Bank virtual accounts (VA) provide an alternative deposit method for players who prefer traditional banking. When you select a bank VA option during deposit, our system generates a unique account number linked to your soju888 profile. You can then transfer funds from your personal bank account to that VA number using your home bank's app or ATM. The VA system typically credits deposits within subject to verification, depending on your originating bank and the time of day. All four banks — BCA, Mandiri, BRI, BNI — are supported. We recommend using the same bank for both deposit and withdrawal to avoid reconciliation delays. For withdrawals via bank VA, initiate the request in your account, specify the amount, and select your bank. We will send the funds to the account number registered in your KYC profile. Processing windows range from subject to verification on business days. Bank holidays and weekend transfers may take longer; we advise checking your bank's operating calendar before large withdrawals. If a deposit or withdrawal appears stuck, note the transaction reference number (provided in your soju888 transaction history) and contact our support team with that number. They can correlate the transaction with your bank's records and accelerate resolution.

Fees, limits and verification

We do not charge deposit or withdrawal fees on any payment method. The fees (if any) are determined by your payment provider — DANA, OVO, GoPay, or your bank — and they will display before you confirm the transaction. Most e-wallet providers waive fees for standard transfers to merchant accounts, so you typically pay nothing. account preferences vary by payment method: e-wallets such as DANA, OVO, and GoPay allow deposits in descriptive ranges suitable for casual and regular play. Bank VA transfers may support higher amounts depending on your bank's daily transfer limit. We recommend checking your personal bank's settings before attempting large transfers. All new accounts must complete KYC verification before making a withdrawal. This involves uploading a clear photo of your national ID and a live selfie. Verification typically takes subject to verification. Once approved, you can deposit immediately, but withdrawals remain pending until verification is confirmed. Verified accounts enjoy unlimited deposit and withdrawal requests (subject to payment-provider limits). If your KYC is rejected, our verification team will email you the reason and invite resubmission. Common rejection reasons include poor image quality or information mismatch; resubmit clear photos and the issue usually resolves within one business day.

Resolving a stalled transaction

Occasionally, a deposit may not credit immediately, or a withdrawal may be under review longer than expected. If your deposit has not arrived after subject to verification, first check your payment-provider account (DANA, OVO, GoPay, or your bank app) to confirm the transaction was sent. If it shows as successful on the provider's end but has not appeared in soju888, open a support ticket immediately. Provide your soju888 account email, the payment method used, the transaction amount, and the timestamp. Our support team will cross-reference the payment provider's records and either credit your account manually or advise on next steps. Similarly, if a withdrawal is under review beyond the standard window (e.g., subject to verification for e-wallets, subject to verification for bank VA), contact support with your withdrawal request ID. We may be investigating the account for compliance reasons, or there may be a technical reconciliation issue. In most cases, withdrawals complete within the stated window. If delays persist, do not attempt to resubmit the same withdrawal; each resubmission restarts the queue. Instead, contact support immediately so they can expedite the review. Our team operates during extended business hours and aims to resolve most payment disputes within two business days.